Shipping Methods:
We
will ship the items as soon as your payment is approved and your
delivery address is confirmed (1-2 business days). After shipped, In
most cases, the package will arrive at you within 5-15 days
with the express delivery methods. After shipped, we will email you the
tracking numbers (Airway bill numbers) for you to check the delivery
status online at any moment.
To
ensure that you could receive the package successfully, please fill the
forms with the correct and detailed delivery address and contact
information like phone numbers when you place the order.
All the items are insured, if got lost or broken, we will take the responsibility for exchange or resent.
After Service
The customers who are shopping in ShopOfJewelry.com will get our promise and after service.
1. Please send us E-mail at services@ShopOfJewelry.com whenever you have any questions in the process of shopping.
2. Please consult to our customer service department by E-mail at services@ShopOfJewelry.com, our staff will reply and assistant customers to solve problems within 24 hours during working hours.
3. Customer can reject if the products are broken and fail to work when received, ShopOfJewelry.com will replace for free.
4. ShopOfJewelry.com
customer service team will inform customers by E-mail or phone if short
of products, we promise to send it when we have as soon as possible;
customer service will consult customers by E-mail or phone to change
equivalence or refund.
5.
Please contact us in time to protect your right and interest when you
have problem and cannot solve it by your self according to the
instruction.
Return, Replace and Refund
In
the rare cases the buyers will ask for return or refund because we care
very much about the quality of our products. But to make sure that we
could maintain a 100% customer satisfaction rate, we will replace all
damaged goods free of charge.
When
returning of damaged goods, customers should return the goods in the
original new/sealed condition within 3 days after you receive the
items. and we will resend items after we receive the returned items.
When
returning of non-damaged goods, customers should return the goods in
the original new/sealed condition within 3 days after you receive the
items, we will refund the amount of items cost minus a 10% restocking
fee. Shipping fee and transaction fee is not refunded.
ShopOfJewelry.com Management Team
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